Podcast: Operations Episodes
Over 28% of military Veterans enter into a Functional Role of Operations. This could be an entry-level Operations position all the way to the most senior Operations position: the Chief Operations Officer (COO). Every single industry has Operations positions, so the episodes below look at operations in Finance, Non-Profits, Technology, and more.
Additional Operations Interviews:
Why Listen
My conversation today is with two different Veterans senior in the tech industry. In addition to talking about their long and successful career including operations, program management, product management and more, we talk about the ideal team player (based on their experience hiring hundreds of people), the difference between a good boss and a bad boss, differences in leadership out of the military, and more. This interview brings over 20 years of hard earned experience that is a wealth of knowledge regardless of your desired career path.
About Mike Sedgwick
Mr. Sedgwick is Vice President of Defense and Aerospace Products for SCI Technology, Inc. (SCI), a Sanmina company, in Huntsville, Alabama. Mike is responsible for oversight of SCI’s Aircraft and Tactical product organizations including the FireComm® and TOCNET® product lines. He has extensive expertise in wide-ranging areas including Strategic Planning, Defense & Aerospace Contract Management, P&L Accountability, Business Development, Project Management, Contracts, Budgeting, Scheduling, and Logistics.
Mike previous held the titles of Senior Program Manager and Director of Aircraft Systems with SCI.
Prior to his latest move to SCI, Mr. Sedgwick served as General Manager of AAR Integrated Technologies and Business Director for the Hypersonic Design and System Integration segment at i3. Mike has managed organizations and teams that include Program Management, Engineering, Contracts, Quality, Manufacturing, HR and Supply Chain to ensure the seamless production of sophisticated defense and aerospace hardware.
Beyond his impressive business credentials, he served honorably in the U.S. Armed Forces. He currently serves in the U.S. Army Reserve as a Military Intelligence Officer. Previously, Mike served as Battalion Intelligence Officer (S-2) with 10th Special Forces Group (Airborne) and as a Company Executive Officer with the 82nd Airborne Division.
Mr. Sedgwick holds a Bachelor of Science degree in Manufacturing Engineering from Brigham Young University and an MBA from the University of Phoenix.
About Peter Cianfaglione
Peter Cianfaglione is Vice President of Operations at SCI Technology, Inc., a Sanmina Company, in Huntsville, Alabama. Peter is responsible for SCI’s manufacturing operations to include production, manufacturing, quality engineering, and supply chain.
Born and raised in Ottawa, Canada, Peter completed an Electrical Engineering degree at the University of Ottawa in the Regular Officer Training Program (the Canadian equivalent to ROTC). During and upon completion of his degree, he served in the Canadian Army as a Combat Engineer and Infantry Officer (including service with the Commando in the Canadian Airborne Regiment).
In 1993, Peter joined Motorola while transitioning to reserve service. He moved to the United States in 1997 with Motorola while continuing his service as a Canadian Army Reservist including exchange postings with 82nd Abn, 36th ID (Texas National Guard) and 4th ID. In addition to these roles, he also supported the sharing of information between the Canadian and United States militaries on lessons learned in IED awareness from both the Iraq and Afghanistan campaigns.
Shortly after becoming a U.S. citizen in 2005, he was mobilized in support of recovery operations following Hurricane Katrina in New Orleans. Following a move to Huntsville, Alabama, in 2006, Peter took on various capacities with Benchmark Electronics in electronics manufacturing while both continuing his role with the Canadian Army Reserves as well as completing a Masters Degree in Electrical Engineering.
Peter returned to his home town of Ottawa, Canada from 2009-2011 to work for General Dynamics while commanding a reserve Engineer Battalion. While in Ottawa, he completed his third and final deployment. Upon his return to the United States in 2011, he resumed work with Benchmark Electronics in various capacities, including General Manager and Vice President - Global Accounts.
Peter is a graduate of the Canadian Army Command and Staff Course, New Zealand Grade 2 Staff Course and Canadian Joint Command and Staff Programme. He joined SCI in 2020 and is currently working towards completion of a PHD in Engineering. He and his wife of 25 years have seven children, two of which are presently serving in the U.S. military.
Why Listen:
The cannabis industry is absolutely exploding. In recent interviews I’ve talked with Veterans in the Crypto Currency / Blockchain space, as well as the Cyber Security space. Each of these industries seems to attract people who are passionate about the product or service, and a mission-driven culture. Well, in today’s interview, we talk about a very different industry that shares these same two characteristics: the marijuana industry. We talk about working in a stigmatized industry, how unique this field is given the current legislative environment, and how it’s not just an industry filled with stoners… there are legitimate operators, investors, and business people. And, we talk about why military Veterans should consider making this part of their career path.
About Cheriene:
Cheriene Griffith is Vice President Of Production at CannaCraft, a community oriented, sun-grown, sustainably farmed, Seed-to-shelf California cannabis producer & distributor. She started out at the Naval Academy, served in the Navy for five years, and has worked in Quality Assurance and Operations positions at the J.M. Smucker Company, the Crystal Geyser Water Company, La Tortilla Factory, CHEVOO, and more.
Why Listen:
Elliot has a long history in startups and operations. In this interview, we talk about the hiring process on how to play competing offers off of each other in order to get the best outcome possible. We talk about a variety of ways to get a job. We talk about Elliot’s experience in the General Manager position, a role that may be appealing to many Veterans. We talk about changing one’s job title from a big to a small company and how to approach this. And we talk about operations - operations in a tech startup, as well as operations in the cost-driven physical products world.
About Elliot:
Elliot Wilson is the Vice President of Operations at ZipRecruiter, which is the smartest way to hire and get hired. He started out at the Air Force Academy, after which he served in the Air Force for nearly three years. He has worked as a Senior Product Manager at Pictage, General Manager overseeing 250 employees at Lovejoy, and Area Director of Distribution at Sherman-Williams. He holds both an MS and MBA from Loyola Marymount University.
Hector Rosekrans is the Director of Policy and Operations at Messari, which is building an open data library to enhance transparency for the cryptoasset industry. Prior to joining Messari, Hector worked at JP Morgan in capital markets operations and technology, where he researched tokenized securities for the Broker Dealer and Custodian. He developed a proof of concept smart contract for asset management on an Ethereum-based enterprise platform. Hector served as an Surface Warfare Officer in the US Navy, and has worldwide operational experience. He holds an MPP from UC Berkeley, where he studied cybersecurity and strategic deterrence, and a BSc from the US Naval Academy.
Why Listen:
This is the second interview I've done about Blockchain and Crypto currency. It's a great primer on this technology as well as operations and startups. Hector is great at explaining each of these, as well as how he got his first job through Twitter! He also talks about why Veterans may have an unfair advantage in the emerging blockchain space.
This is a terrific episode for any member of the Armed Forces. Rob joined Aol as their 500th employee and was there for their growth to over 10,000 employees. He went through a similar process with eTrade. But he got his foot in the door, directly out of the military, by applying to be a customer phone support person! His story is one of failing and taking risks, or being part of an internet revolution, and continuing to change his career path over time. I found his story inspiring and hope that you do as well.
This is a must-listen-to episode. Patrick covers so much ground in this interview - we talk about choosing a team that is lean and mean; we talk about his experience not being sure of what to do for 5-6 years, wandering from business school to consulting to ultimately finding a place he passionately calls home; we talk about work and life balance and how to think about this as an entrepreneur; and we talk about finance and entrepreneurship. There is so much great advice in this interview!
John Gossart is the Cofounder and Chief Operating Officer of GoodWorld (www.GoodWorld.me), the FinTech startup revolutionizing philanthropy and social payments. GoodWorld was named one of Fast Company’s Most Innovative Companies of 2016 and D.C.’s Best Technology Startup. Prior to GoodWorld, John was an original partner at RideScout (www.RideScout.com), the tech startup acquired by Daimler-Mercedes in 2014.
Nathan Smith is the Chief Operating Officer at Hire Heroes USA - which provides free, expert career coaching and job sourcing to hundreds of transitioning U.S. military members, veterans and military spouses each week, and over 16k veterans and spouses since 2007. He started out at the Virginia Military Institute, after which he served in the Marine Corps for seven years as an Infantry Officer. After his transition from the Marine Corps, he started at Hire Heroes USA as a Deputy Director, and was subsequently promoted to Executive Director and then most recently, Chief Operating Officer
Joshua Jabin is the Chief Operations Officer (COO) at Travis Manion Foundation. He started out at the Naval Academy, after which he served in the Marine Corps for 12 years, first as a Aviation Supply Logistics Officer, obtaining his MS in Operations Analysis at the Naval Postgraduate School, and teaching Mathematics at the Naval Academy. After his transition to the civilian sector, Joshua worked as a Senior Management Consultant at the ReefPoint Group, before joining the Travis Mountain Foundation about 2.5 years ago.
Chris Dattaro is an Operations Manager at Lyft in Washington DC. He started out at the Naval Academy, after which he served as a Surface Warfare Officer for five years. After departing the Navy, Chris participated in the Goldman Sachs 3 month Veterans Integration Program, before joining FBR, an investment bank, in an Institutional Equity Sales role. He briefly worked at Trustify as the Director of Recruiting before joining Lyft. Chris is married to an active duty Lieutenant and HR Officer and he is also active in his spare time coaching veterans about their career transition to the civilian workforce and working with veteran entrepreneurs.
Ben Deda is the Chief Operations Officer at Galvanize, a network of modern, urban campuses where anyone can access the skills, knowledge, and network you need to make an impact. Since their founding in 2012, Galvanize has raised over $63M in funding. Ben started out at Notre Dame, after which he served in the Marines for seven years. After his transition from the Marines he worked at TruStile Doors in Operations, Marketing, and Sales, and eventually as Vice President of Commercial Sales. He then joined the computer software company, FullContact as their VP of Sales & Business Development. Ben also runs Denver Startup Week, the largest startup event in the US, and holds an MBA from the University of Denver
Jeff Tiegs is a Counter Terrorism and Counter Insurgency Expert with over 25 years in US Army Special Operations. His combat experience includes operations around the globe to include multiple tours in Afghanistan and Iraq. He is applying this expertise to Counter Trafficking in the United States and is the Chief Operating Officer for Guardian Group. Guardian Group is a non-profit that works with law enforcement to illuminate, disrupt, prosecute and relentlessly pursue child predators. After his transition from the Army, he attended Breakline Education, which we talked about in Episode 54 with Bethany Coates.
Don is the CEO at Athos, a company that offers a wearable technology that is fully integrated in workout clothing, and can track your muscle groups, heart rate, breathing level and more. They have raised over $50M in funding since their founding 4 years ago. Don started out at the Naval Academy, after which he served for five years as an Marine Corps as part of the Force Recon. After his transition out of the Marines, he went to Stanford Business School, after which he joined Google in 206 as a Manager of Online Sales and Operations. Two years later, he joined Facebook as the VP of Online Operations, and four years after that Pinterest as the Head of Operations. He serves on the Board of Nuru international, which listeners may remember from Episode #68 with Nuru’s founder, Jake Harriman.
Alex Pedersen is the COO of POLCO - an early stage startup that is a political participation platform for local governments. He started out at the Air Force Academy, after which he received his Masters of Public Policy from Harvard’s Kennedy School of Government. He served for seven years as an Air Force Officer, before transitioning directly to Google where he worked on Strategy, Planning & Analysis.
Ashley Snyder is the Global Process Manager, Finance Operations at Google. She started out at the US Air Force Academy, where she studied Operations Research and was a Distinguished Grad. After the Air Force Academy she went on to MIT, where she earned her Masters in Operations Research, while also serving at Draper Laboratories as a Operations Research Analyst. She then served for five years in the Air Force in a variety of capacities as part of the Medical Services corps, including positions as
Tom Pae is a Sales Enablement Manager at Slack - one of the fastest growing startups in San Francisco, who has raised $540M in funding. He started out at West Point, and served in the Army for over seven years as an Armor & Military Intelligence Officer. When he left the Army he went to Columbia Business School. After that, he joined LinkedIn - first as a Sales Operations Manager and then as a Senior Learning Technology Strategist. He is married to fellow Army veteran, RaeAnne Pae, who I interviewed in Episode 26.
John Fenwick is Head of Spacecraft Operations at Google. He started out at the Air Force Academy, after which he served for 8 years in the Air Force as a Physicist & Space Acquisitions Officer. He holds a Masters in Electrical Engineering & Computer Science from MIT and an MBA from Stanford Business School. After business school, John co-founded Skybox Imaging and served as their Vice President of Flight Programs. Skybox provides commercial, high-resolution satellite imagery and high-definition video and analytics services. Skybox raised over $91M in funding prior to being acquired by Google for $500M, as reported by the WSJ. Skybox is now known as Terra Bella within Google.
Katie Horgan is a the Senior Director of Operations at Crave Crush - a very interesting New York based Health & Wellness startup. She started out at the University of Southern California, where she earned her Bachelor of Arts in Political Science. After that she served for over six years in the Marine Corps, serving as a Platoon Commander, Company Commander, and Operations Officer, spending time as a convoy commander in Iraq and serving as part of a crisis response force in the pacific theater. When she transitioned from the military she went to Columbia Business School where she earned her MBA. From Business school she went to the NY-based startup, Plated, first as their Director of Operations & Logistics, and then as their Senior Director of Operations & Logistics.
Lee Haney works in Business Operations & Strategy for the COO of Hewlett Packard Enterprise. He graduated in the top 5% of his class at the Naval Academy, and served in the Marine Corps for five years as a Human intelligence Officer, with deployments to both Iraq and Afghanistan. After transitioning out of the military, Lee attended the University of Chicago’s Booth School of Business, where he graduated with honors. Since getting his MBA, Lee has worked in the Finance Industry with Goldman Sachs as an Investment Banking Associate, before transitioning to HPE. Lee is also the CFO for Service to School, which regular listeners will remember is the non-profit organization that I have a love affair with - they provide FREE service to any veteran to help you get into your ideal college or grad school program
Robert Miller - Robert is an Operations Manager in the Medical Device industry at a company called Drummond Scientific. Growing up in Charlotte, North Carolina, Rob enlisted in the US Marine Corps where he served as a technician on the stinger missile systems. After three years, while serving in Iraq he was accepted to the US Naval Academy, and returned back to the Marine Corps after graduating from USNA:
John Fenwick is Head of Spacecraft Operations at Google. He started out at the Air Force Academy, after which he served for 8 years in the Air Force as a Physicist & Space Acquisitions Officer. He holds a Masters in Electrical Engineering & Computer Science from MIT and an MBA from Stanford Business School. After business school, John co-founded Skybox Imaging and served as their Vice President of Flight Programs. Skybox provides commercial, high-resolution satellite imagery and high-definition video and analytics services. Skybox raised over $91M in funding prior to being acquired by Google for $500M, as reported by the WSJ. Skybox is now known as Terra Bella within Google.